13 posts tagged “work”
I guess it's my time to have the withdrawal symptoms. Hehe... Don't get me wrong. I don't regret leaving PS. Just allow me to write about it while I'm on my mini-vacation before I go to my new work on Thursday.
So, what do I miss/will miss in PS?
-My Friends-
No brainer. I'll miss my friends of course. They're the reason why I
stayed for a long time anyway. And now that most of them have left the
company as well, we'll just find means to stay in contact.
-Smationary-
We had formed a lot of words and would have formed a lot more if we did
not lose Spark access. But hey, even just with spam e-mails we were
still able to create words.
-Yellow Cab and Starbucks Downstairs-
There's a nearby Starbucks in my new office, but you have to walk some
distance. And the nearest Yellow Cab is in front of Madrigal Business
Park, which is a jeepney ride away.
-Asado Roll of My Teahouse-
I love that asado roll! Where do they buy it?
-One-peso Coffee/Milo From The Vendo-
I don't know the arrangements in the pantry of my new office. I am yet to know...
-Smoking Area/Patio-
I don't smoke but Gem and I take our coffee breaks there when we were
in GY with TNC, and every morning we used to accompany Jeff while he
smokes there.
-Ice Age Room & Manila Room-
These rooms are witness to the many meetings of ET and the pre-shifts and post-shifts of ETM 19's nesting.
-Production Logs and Sales Tracker-
I learned so much about Excel while I was in PS.
-Walking Along Ayala Avenue-
Now, I'll be walking along Alabang-Zapote Road =|
-Street foods in Front of the Office-
Fishballs, squidballs, tukneneng, corn and green mangoes... Haysh.
-ET's Pansit and Pichi-pichi-
Those were the days...
-My Crushes-
The supe from another account, and my OIC in telesales, Chris Alesna.
Oh well, at least I was able to say goodbye to Chris. Haha.
That's what I can think of right now, but maybe later I'll be able to think
of more. Hehe.
***For the benefit of those whose inboxes are full and for those already out of PS***
This is it, I'm leaving.
This may seem immediate and all of a sudden, but the thought of leaving has been with me for quite some time now. I just always had a reason to stay, something/s hold me back. But now, I had finally ran out of reasons to stay.
I'd like to thank you all for all the memories and experiences you shared with me during my stay in PS. Nothing will compare to that.
To my supervisors, thank you so much for all the guidance and support that you had given me. To Mommy Chris and Bossing Raymond, thank you for believing in me. To Boss Liz, thank you for all the guidance, support, patience and understanding. To Inay Fristine and Inay Ces, thank you for being ET's mother and for always being there for us through hell and back. Inay Fristine, thank you for your support during my "darkest days" in TNC. I would have been long gone from PS if not for you. Inay Ces, thank you for being with us ET peeps since day one and thank you for continually being our "Inay" even if us, your kids, had been dispersed not just into different accounts but in different companies.
To my NHO batchmates, Lanz, Tethel, Nimfz and Coco, best wishes to all of you who are left.
To my WSA friends , thank you for all the fun times. I haven't been down there for a long time but I hope you're all doing well and will be doing well.
To ETM 19, batchmates, trainers, mentors, the classroom training and nesting was so fun. I enjoyed being with you guys, thank you for that. Good luck on your sales.
To my ET Family and other TNC friends, thank you for the wonderful memories. I spent most of my PS life in TNC and I learned a lot there. To my family outside my home--ET peeps--we've been through a lot and I'm so thankful for the bond that we had formed. Please do invite me if there will be a TNC or ET outing that I'm not the organizer.
To my OT Addicts (aka Spammers) friends, I don't know if you have any idea how much I love you guys. I'm very, very grateful that I have known you. Thank you for the themed Spark conferences that produced the Smationary and our code names and pet names. Thank you for our lunches together that made people in the pantry leave because we're too noisy. Thank you for the Zambalea moments and the Laguna escapade. Thanks for our stints in Starbucks, Yellow Cab and Max's. Thank you for the tons of pictures that fill my Friendster profile and Multiply albums. Thank you for the fact that we're always there for each other despite the odds. Thank you so much for the friendship. To the ones who left before me: Ly, Kaka, Iris, Sam, Kim and Enzo - I'm joining the club. Thanks for reminding me that everything will be fine. To those who are left: Ivan, Gem, Shai and Carla - good luck in whatever your next moves will be.
I don't want to say goodbye because I don't want it to be goodbye. I hope to see you guys around. I'll just be in the south until I finally decide where on earth other than the Philippines do I want to be.
Good luck to each one of you. God bless!
My supervisor, Liz, asked me, what happened to me because on my first week I had really good stats and then all of a sudden there was this day that my conversion really hit rock bottom.
I try to make it a point that my number of sales 10 or more and my conversion 30 % and above. But then there was this one day that I just want to log out because I simply can't make a sale. I ended getting 7/41 that day. That's trash! That was the day I barely slept because of something that happened (something that still has an effect on me).
When Liz saw my numbers she told me, "parang bigla kang nawalan ng gana". I told her that I'm not my proper self lately, and she understands because she knows the story (well, most of it) anyway. So, she told me, "I'm giving you until this week, but next week pag balik mo from rest day dapat matino ka na." So, she made me promise that I'll do better next week... I want to fulfill that promise... Hope I could. Well, I should.
We can't be forever in training or nesting. It's time for us to face the real challenges of being "travel specialists". I'm thankful that you are my batchmates, trainers, mentors and nesting supe.
Gracie (trainer) - "Aiza Seguerra" You are one heck of a trainer. Sana maregular ka na sa position na iyan. =p You exude confidence and that confidence was somehow transferred to us, your trainees.
Ate Letlet/Celeste (trainer) - "PS Idol/Idol Naming Single" You make training so fun. Thank you so much for your stories and for all your assistance especially for the errors in booking. You'll find the right guy. Okay lang maging choosy ka, you have the right to be, dahil super suwerte naman ng magiging jowa mo sayo ;)
Marl (trainer) - "Tito" Even if you were only with us for a couple of days, we still had fun learning with you. I will never forget the song you invented "Mandalay, Mandalay". Whatever you're going through right now, you'll survive. Be happy! =D
Miss Liz (supervisor) - "Boss Liz" You are the best nesting supervisor, nagbabash na, sweet pa rin. Hehe. I'm so happy that I'll be part of your team on the ops floor. I'll do my best na hindi ka mabigo at makatulong sa pag-angat ng stats ng team. =D
Trish (mentor) - "Evil Mentor" Hindi ka naman evil, ewan ko ba kay Rommel. Haha. Kahit hindi ako part ng microteam mo, you've been very helpful to me. Thanks for everything.
Duwem (mentor) - "Client" Kahit na naprepressure ako sayo, marami kang naituro para makabenta ako. Thanks for the tips, spiels and verbiages.
Rommel - "California Guy" You don't have call center experience sabi mo, pero astig kang makasale. Salamat sa libreng beer. Hehe.
Zelle - "Miss" Transferring to another account drew us closer and it showed na may future ka sa sales. Keep up the good job, miss. Sana sa susunod na Prov gimik eh makasama na ako. Hehe.
Frank - "The Man" Ganda ng mga tattoo mo, dude. Hehe. Isa pang astig magbenta, super sipag magcallback at pang-rockstar ang boses.
Rick - "Mr. Rapport" Idol kita sa building rapport. Always smile dahil nakakahawa at nakakatulong for us to have fun in our job.
Irene - "Makinis" Maganda ang benta pag katabi kita. You're the youngest in our group (well, except for Gracie, pero ibang usapan na iyon) but you think very maturely. Thanks for your advice, pero parang hindi ako iyong dapat kinakausap about it. ;)
Joy - "Mommy" Irate agent, pero lakas pa rin bumenta. Just always be confident. And about iyong personal, kaya mo iyon! You're a strong person and I know that you can make it.
May Anne - "Todo Na 'To Girl" Super idol sa benta! At dahil teammate kita kailangang kabugin natin ang ibang teams ;) Thanks for the advice and words of wisdom.
And of course, Enzo - "Silent Killer" Pare, this account is for you dahil napakabolero mo. Mamimiss ko nga lang na ikaw ang lunch buddy ko, partner sa pag-side comments and ka-feng shui. Hinay-hinay sa girls and ingat sa mga nagkakacrush na gays ;P I'll see you around, friend.
Thanks to all of you. You saw how frustrated I was on the first two days of nesting when I can't make a sale, but because of you, guys, who had been so supportive and encouraging and so fun to be with I learned to love sales. Let's all be always happy, the world needs more happy people. Hehe. Hindi naman magkakalayo ang shifts natin at halos pare-pareho naman off natin. I'll see you all around!
Videos of our Grad:
Til My Heartache Ends
Beer
Conga
Cheers to happiness! =D
During the first half of the day, I was really depressed. Out of 7 calls, I only had one sale and it was a sale that I wasn't even proud of. I had these really "pak shet" calls. I'm getting really, really frustrated already because I'm not converting.
Our training and our nesting supervisor was telling me that I shouldn't be so down because it's just day two of nesting. They were telling me that from the previous batch, some of the guys were just getting one sale a day for several days, but these guys are now some of the top converters on the floor.
It didn't made me feel much better though. I was already thinking of what my next move would be, like how I could be transferred to service or if I would just resign.
But before the day ended I had this back to back sale calls that made me really, really happy. Both were flight stand-alone reservations, something that I've been praying for because I'm more comfortable with flights. The first one was a "tumbling" call (tumbling - when someone makes you do something really difficult). I was afraid that the couple on the other end of the line were just shopping around and weren't going to book. They made me change the itinerary several times, but after a lot of changing departure time and a lot of quoting prices, when I asked for the sale, they said yes. I felt so fulfilled booking their flights. The next call was easier because there was only one flight available for the route the customer would be taking and the customer really needed it. For this call, I felt really luck. It surely trashed this feeling of being unlucky that I had since yesterday.
So, I went home
happy today. I went to church before going home, thanking God for the
feeling and asking Him as well to lead me to the path that He wants me
to take because I'm still not sure what would be my next step. I'm
thankful to be in a travel account because it jives with my plans, but
I'm still not sure if sales is something for me.
Training is fun, but yesterday as we were doing phone simulations I just thought how I wish that I was just in the service LOB of the account rather than sales...
I initially came from the service LOB of another travel account, so I'm more used to the processes of that nature. I'm doing good in my quizzes and exams. I don't have problems in my communication skills. It's just that it's quite unnerving for me that I have to sell something to some person out there. I don't know, I just would rather exchange flights and explain the fare rules to an annoying passenger than book a hotel that will fit the demands of a caller. I don't know.
I do miss my tools from my old travel account. I miss emulating into a GDS (specifically Galileo/Apollo) and do my tricks there. I miss the moments that I'm pseudo-tech support because I assist customers in navigating the Web site. I miss explaining fare rules. I miss exchanging flights.
Hope that I get to really like what I'm doing soon...
two of my co-editors resigned this weekend--ly and kaka--and i will surely miss these guys...
i feel so close to these guys because we were promoted almost at the same time and we all came from another account. (all from a travel account) we were all assigned to offline first and were transferred to entertainment together. we've been through a lot -- gazillions of files, office issues and happy and wonderful moments as friends. i really am saddened that they have to leave, but i believe that leaving would actually be the best thing for them right now.
ly and kaka, i just wish you all the best. i'll always treasure the friendship that we have. love you guys a lot! >(",)<
Here are the Broadcast people rocking the house.
i thought they had forgotten to reprofile me. no hr associate approached me during my shift and i had no phone call from them yet.
i was singing my heart out in red box greenbelt with my gnd barkada on our pre-christmas get together when one of them said, "ma-anne, nagriring phone mo." when i saw that the number that registered on my phone's screen was not a saved contact, i knew immediately that it was someone from hr.
i answered the phone and one of the first things i told
him aside from "hello" and "who's this" was "give me a moment, i'll
find a quieter spot." there was all this loud music and singing that i
wasn't even able to catch his name. anyway, the quieter spot that i
found was in front of the ladie's washroom. 
oh well, at least i'm done with it. let's just see what happens.
